Returns & Exchanges

Easy Returns
We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, you may return or exchange items within 30 days of delivery. All items must be returned in their original condition, unworn, unwashed, and with all original tags attached.

How to Return
To initiate a return, please use the return form included in your package or complete the return request through our website. Once your return is authorized, you will receive instructions on how to send the items back. We recommend using a tracked shipping method to ensure safe delivery.

Refunds
Refunds will be processed to the original payment method once the returned items have been received and inspected. Please allow up to 14 business days for the refund to appear in your account, depending on your bank or payment provider.

Exchanges
If you wish to exchange an item for a different size or color, please include your request in the return form. Exchanges are subject to availability. In case the requested item is not available, a refund will be issued.

Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or a defective product.

Non-Returnable Items
Please note that certain items, including gift cards, final sale items, and personalized products, cannot be returned or exchanged.

We are committed to making your shopping experience smooth and enjoyable. If you have any questions regarding returns or exchanges, please refer to the instructions provided with your order.

Thank you for shopping with Arte Artus.