Frequently Asked Questions (FAQ) – AntwerpStyle.com
General Questions
What is AntwerpStyle.com?
AntwerpStyle.com is the official online retailer for Arte Antwerp products. We specialize in bringing the distinctive and artistic jewelry designs of Arte Antwerp directly to our customers worldwide, combining Belgian craftsmanship with contemporary design aesthetics.
Where are you located?
Our company is based in Antwerp, Belgium, carrying forward the city’s rich tradition in jewelry and diamond craftsmanship. However, we serve customers globally through our online store.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers for larger orders. All payments are processed through secure, encrypted systems to ensure your financial information remains protected.
Can I modify or cancel my order?
Orders can be modified or cancelled within 2 hours of placement by contacting our customer service team immediately. After this period, orders enter our processing system and cannot be changed. Please have your order number ready when contacting us.
Shipping & Delivery
How long does shipping take?
We offer several shipping options:
- Standard Shipping: 5-7 business days (free on orders over €250)
- Express Shipping: 2-3 business days (€25 flat rate)
- International Shipping: 10-15 business days depending on destination
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination. Some restrictions may apply to certain countries due to customs regulations.
Products & Quality
What materials are used in Arte Antwerp jewelry?
All our pieces are crafted from high-quality materials including sterling silver, 18k gold vermeil, and genuine gemstones. We use premium quality crystals and ensure all materials meet our strict quality standards for durability and aesthetic appeal.
How should I care for my jewelry?
To maintain the beauty of your pieces:
- Store in a dry place away from direct sunlight
- Avoid contact with water, perfumes, and chemicals
- Clean with a soft, dry cloth
- Remove during physical activities and swimming
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy for items in their original condition with tags attached. Items must be unworn and in original packaging. Custom pieces and items marked “final sale” cannot be returned.
How do I initiate a return?
To start a return:
- Log into your account on our website
- Navigate to your order history
- Select the item(s) you wish to return
- Print the prepaid return label
- Package items securely and drop at any authorized shipping location
Account & Technical
How do I create an account?
Click on “My Account” in the top navigation and follow the registration process. Having an account allows you to track orders, save favorites, and receive exclusive offers.
I forgot my password. What should I do?
Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to reset your password within minutes.
Quality & Warranty
Do you offer warranty on your products?
Yes, we offer a 24-month warranty against manufacturing defects. This warranty covers issues with materials and workmanship but does not include damage from normal wear and tear or improper care.
What if my item arrives damaged?
Contact us immediately within 48 hours of delivery with photos of the damaged item and packaging. We will arrange for a replacement or refund and cover all return shipping costs.
Custom Orders
Do you accept custom orders?
Yes, we accept limited custom orders for special occasions. Please contact our customer service team with your requirements, and we’ll discuss feasibility, pricing, and timeline. Custom orders typically require 4-6 weeks for completion.
Corporate & Wholesale
Do you offer wholesale pricing?
We work with select retailers and offer wholesale programs for qualified businesses. Please contact our wholesale department through the website contact form for more information.
Can I purchase gifts or corporate presents?
Absolutely! We offer gift wrapping services and can create customized corporate gift packages. Contact our gifting specialists for personalized assistance.
Still Have Questions?
Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM CET. Contact us through the website form, and we’ll respond within 24 hours. For urgent matters, please include your order number and “URGENT” in the subject line.
We’re committed to providing you with the best shopping experience and beautiful, high-quality jewelry that reflects the unique style and craftsmanship of Arte Antwerp.